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Semi-Dedicated Support Plan at etechsupport

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  • Semi-Dedicated Support Plan at etechsupport

    eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services such as Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.

    Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
    eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.

    KEY FEATURES
    • Certified & Trained Staff
    • 100% White Label Support
    • 24/7/365 Server Monitoring
    • Flexible Hours Coverage
    • Standard SLAs
    • Customizable Plans
    • Monthly Work Reports
    • Direct Communication Channels

    SD Level-1
    • • Price/Mo - $300
      • Skill Level - 1 x Level-1 Tech
      • Availability - 8 Hours/Day, 5 Days/Week
      • Certified Technicians √
      • Mode of Communication - Helpdesk/Live Chat
      • Quality Assurance - Supervision by 1 Quality Manager
      • Direct Communication - Skype Communication
      • Platform - Linux/Windows
      • Number Of Tickets - Up to 100/Month
      • Number Of Servers - Up to 5
      • Response Time - 30 Mins.
      • Resolution Time - 4-8 Hrs
      • 7 Day Free Trial – Available


    SD Level-2
    • • Price/Mo - $450
      • Skill Level - 1 x Level-2 Tech
      • Availability - 8 Hours/Day, 5 Days/Week
      • Certified Technicians √
      • Mode of Communication - Helpdesk/Live Chat
      • Quality Assurance - Supervision by 1 Quality Manager
      • Direct Communication - Skype Communication
      • Platform - Linux/Windows
      • Number Of Tickets - Up to 100/Month
      • Number Of Servers - Up to 5
      • Response Time - 30 Mins.
      • Resolution Time - 4-12 Hrs
      • 7 Day Free Trial – Available


    SD Level-3
    • • Price/Mo - $600
      • Skill Level - 1 x Level-3 Tech
      • Availability - 8 Hours/Day, 5 Days/Week
      • Certified Technicians √
      • Mode of Communication - Helpdesk/Live Chat
      • Quality Assurance - Supervision by 1 Quality Manager
      • Direct Communication - Skype Communication
      • Platform - Linux/Windows
      • Number Of Tickets - Up to 100/Month
      • Number Of Servers - Up to 5
      • Response Time - 30 Mins.
      • Resolution Time - 4-12 Hrs
      • 7 Day Free Trial – Available


    Should you have any questions or inquiries, talk to our Sales representatives on Live Chat/Skype or FILL OUT THIS FORM, we'll be more than happy to answer any questions and work out an inclusive custom quote for you
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